FAQs

SHIPPING/ORDER STATUS

How long is shipping? Are there express or overnight options?

Free standard shipping takes 3-5 business days. All packages will be sent with UPS ground. We offer UPS express and overnight shipping. Please see the Shipping page for more details. 

Do you ship Internationally?

Unfortunately, we do not currently offer International shipping.

How can I check my order status?

You can check your order status by creating an account and logging in to see your most recent orders. You may also sign up for text alerts.  

RETURNS/EXCHANGES

How do I make a return or an exchange?

To make a return or exchange please send an e-mail to returns@unboxxd.net

OTHER

Are your products cruelty free? Vegan?

Yes. Our products are cruelty free. We are currently in the process of getting PETA approved Vegan, for our company's makeup bags. 

Where else can I shop Unboxxd?

Unboxxd makeup bags will also be available on Poshmark through our boutique which is accessible via the app or website. 

Do you offer discounts/sales?

Yes! Subscribe to our e-mails to stay up to date on exclusive discounts and sales. Also be sure to stay up to date with us on social media @unboxxdofficial on all platforms. 

How do I clean my makeup bag?

Your makeup bag can be best cleaned with dishwashing liquid and warm water. If cleaning the inside, we recommend adding a small amount of makeup remover with detergent to get rid of any staining. We do not recommend using alcohol on the exterior as it can damage the color and quality.

How can I become a brand ambassador for Unboxxd?

We are looking for ambassadors! Please send an email to info@unboxxd.net for details.